Policies

  • Any full-price, undamaged, and unused items can be returned for refund by contacting us within 7 business days of delivery date. After 7 business days all sales are final.
  • Please reach out to customercare@loq.us for return authorization and provide a brief reason for your return.
  • Returns must be shipped within three business days of receiving return authorization, the customer is responsible for return shipping costs.
  • Returns must include all original receipts, tags and accompanying packaging.
  • Items 30% off or greater are final sale.
  • Items purchased with a promotion or discount code can be returned for store credit only.
  • Discount codes cannot be applied to pre-order products.
  • Items purchased using store credit are final sale.
  • We are not responsible for any lost or stolen merchandise incurred during return shipping. It is recommended to provide tracking information once available.

  • Refunds will be processed in the form in which payment was received.
  • Please allow up to 10 days for your refund to process.
  • We reserve the right to refuse any returned item that does not meet our return policies. 
  • If you're interested in exchanging your purchase for another item, we recommend that you return your item and place a new order to ensure that the item is still available on our site, as stock changes quickly.
  • Accepted payment types include Visa, MasterCard, American Express, Elo and Shop Pay.

Shipping

  • US customers receive free domestic shipping via USPS Priority Mail or UPS Ground for orders $250 and over.
  • Once your package is delivered by the carrier LoQ is no longer responsible for the package. We always recommend having your order shipped to an address where someone is available to accept the package. 
  • International customers pay for shipping via DHL Express, and cost is calculated at checkout.
  • If an alternative ship method is desired, please contact customercare@loq.us.
  • The price of our shoes does not include taxes or import duties. International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.
  • International deliveries that are refused and returned to sender will incur a 10% restocking fee deducted from their refund. The original shipping cost will not be refunded.